Terms of Service

Effective date: June 9th 2026

Overview

Welcome to Vallugi. The terms “we”, “us” and “our” refer to Vallugi. Vallugi operates this online store and website, including all related information, content, features, tools, products and services (the “Services”). Vallugi is a webshop established in the Netherlands and is powered by the Shopify e-commerce platform, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. Together with the order confirmation they form the distance contract between you and Vallugi.

Please read these Terms carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use the Services.

Your statutory consumer rights. Nothing in these Terms limits or excludes any right you have as a consumer that cannot be limited or excluded under mandatory law, including Dutch law and EU consumer-protection law. Where any provision of these Terms conflicts with such mandatory rights, your statutory rights prevail.

1. Who we are – trader information

In line with EU distance-selling rules, our identity and contact details are:

• Trading name: Vallugi

• Legal / registered name: JNL Trading

• Address: Zuiderzeestraatweg 591, 8091 CR Wezep, The Netherlands

• Email: info@vallugi.com

• Telephone: +31 6 83486022

• Chamber of Commerce (KvK) number: 42063665

• VAT Number: NL005467369B09

You can use these contact details for any question, notice or complaint, including to exercise your right of withdrawal.

2. Eligibility and account

To place an order you must be at least 18 years old and able to enter into a binding contract. The Services are intended for consumers buying for purposes outside their trade, business or profession.

You may be asked to provide information such as your name, email address, and billing, payment and delivery details. You confirm that the information you provide is accurate, current and complete, and you agree to keep it up to date so we can complete your order and contact you where needed.

If you create an account, you are responsible for keeping your login credentials secure and for activity under your account. You may not transfer or sell your account to anyone else. This does not limit your statutory rights where account access is compromised through no fault of your own.

3. Our products

We make every reasonable effort to describe and display our products accurately. Because of differences between devices, screens and settings, colours and appearance shown on your screen may vary slightly from the actual product. Minor variations of this kind do not by themselves mean a product is non-conforming.

Product descriptions and availability may change. We may discontinue products or limit quantities offered to any person or region. Where we have already accepted your order, such changes do not affect that order except as permitted by law.

Because we operate as a dropshipping store, some products are shipped to you directly by our suppliers, including from outside the EU. This may affect delivery times (see clause 7) and we will make this clear before you order. Regardless of the supplier, your contract of sale is with Vallugi, and Vallugi is responsible to you for the goods and for the legal guarantee of conformity in clause 4.

4. Legal guarantee of conformity

As a consumer you are entitled to goods that conform to the contract. This means the goods must match their description, be of satisfactory quality, be fit for the purposes for which goods of that type are normally used (and any specific purpose you made known to us and we accepted), and have the qualities and performance that are normal for goods of the same type and that you may reasonably expect.

This legal guarantee is provided under Dutch law (Book 7 of the Dutch Civil Code) and the EU Sale of Goods Directive. Under Dutch law there is no fixed cut-off date: goods must work properly for a reasonable period appropriate to the type of product. If goods do not conform, you are entitled to free repair or replacement and, where the law allows, to a price reduction or to end the contract and obtain a refund.

These rights are in addition to, and are not limited by, our voluntary returns policy or any commercial guarantee a manufacturer may offer. Nothing in these Terms (including any “as is” or warranty-disclaimer wording) excludes or limits this legal guarantee for consumers.

5. Orders and conclusion of the contract

When you place an order you make an offer to purchase the selected products at the stated price. The contract is concluded when we accept your order, which we normally confirm by an order confirmation email. We may decline an order — for example if a product is unavailable, if there is an obvious pricing or description error, or where we are unable to perform for legal reasons.

Before you confirm your order you can review and correct your details, the products, the total price including taxes, the delivery costs and the main characteristics of the goods. Placing the order carries an obligation to pay, which is made clear at checkout.

If we cannot accept, or must change or cancel, your order, we will tell you using the contact details you provided and refund any amount already paid for the affected items without undue delay. Your returns and refund rights are set out in clauses 6 and 8 and in our Refund Policy.

6. Right of withdrawal (14-day cooling-off period)

As a consumer buying at a distance, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you (or a third party you indicate, other than the carrier) take physical possession of the goods. If your order consists of multiple goods delivered separately, the period runs from the day you receive the last item.

How to withdraw

To exercise the right of withdrawal you must inform us of your decision by a clear statement — for example by email to info@vallugi.com or by post to the address in clause 1. You may use the model withdrawal form in the Annex, but this is not obligatory. To meet the deadline it is enough to send your communication before the 14-day period expires. We will send you an acknowledgement of receipt of your withdrawal without delay.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery (but not any extra cost arising because you chose a more expensive delivery type than our standard option). We will make the reimbursement without undue delay, and no later than 14 days after the day we are informed of your decision. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, whichever happens first.

We will reimburse using the same means of payment you used for the original transaction, unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement.

You must send back the goods without undue delay, and in any event no later than 14 days from the day you tell us you are withdrawing. Shipping costs are for the customer.

You are only liable for any reduced value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. In other words, you may examine the goods as you would in a shop, but not use them.

Exceptions to the right of withdrawal

To the extent permitted by law, the right of withdrawal does not apply to certain goods. Depending on what we sell, these may include:

• goods made to your specifications or clearly personalised;

• sealed goods unsuitable for return for health-protection or hygiene reasons, once unsealed after delivery;

• goods which, after delivery, are inseparably mixed with other items;

• sealed audio or video recordings or software, once unsealed;

• goods liable to deteriorate or expire quickly, such as perishable food.

7. Shipping, delivery and risk

We deliver to the destinations stated at checkout. Delivery times shown are estimates. Unless we agree another period with you, we will deliver the goods without undue delay and no later than 30 days after the contract is concluded.

If we fail to deliver within the agreed period (or within 30 days where none is agreed), you may ask us to deliver within an additional reasonable period. If we still fail to deliver, you are entitled to end the contract and receive a full refund of amounts paid. Where a delivery deadline was essential and made known to us, or delivery within 30 days is essential given the circumstances, you may end the contract immediately.

Risk of loss of or damage to the goods passes to you only when you (or a third party you indicate, other than the carrier) take physical possession of the goods. Where you arranged your own carrier not offered by us, risk passes when the goods are handed to that carrier.

Because some items are shipped directly by our suppliers (including from outside the EU), import duties or taxes may apply. Where this is the case we will tell you before you order. These costs are for the customer.

8. Returns and refunds

Separately from the statutory right of withdrawal (clause 6) and the legal guarantee of conformity (clause 4), our voluntary returns and refund arrangements are set out in our Refund Policy. Our voluntary policy never reduces your statutory rights; where it offers more, the more generous terms apply.

9. Prices and payment

All prices shown to consumers include VAT (BTW) at the applicable rate. The total price payable, including delivery costs and any other charges, is shown before you complete your order and is confirmed in your order confirmation. Prices may change, but a change does not affect an order we have already accepted.

We may run promotions governed by their own terms; if those conflict with these Terms, the promotion terms apply to that promotion only. You agree to provide accurate payment details and confirm you are authorised to use the payment method you select. Payment is processed through our payment providers; we do not store full card details ourselves.

10. Intellectual property

The Services, including trademarks, brand elements, text, images, graphics, video and audio, and the design, selection and arrangement of them, are owned by Vallugi, its affiliates or its licensors and are protected by Dutch, EU and applicable international intellectual-property law. “Vallugi” and our logos are our trademarks; other names and logos belong to their respective owners, and “Shopify” is a trademark of Shopify.

You may use the Services for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works of, publicly display or republish material from the Services without our prior written consent, except where mandatory law (for example, limited copyright exceptions) permits. All rights not expressly granted are reserved.

11. Third-party links and tools

The Services may link to, or make available, websites and tools operated by third parties that we do not control. We provide access to such third-party tools “as is” and are not responsible for third-party content, products or services. Your use of them is governed by the relevant third party’s own terms, and any dealings are between you and that third party. This clause does not affect our own responsibilities to you under these Terms or under mandatory law.

12. Relationship with Shopify

Our store is powered by the Shopify platform, but any sale you make is directly with Vallugi. Shopify is not a party to your contract of sale and is not the seller of the goods. This clause does not limit Vallugi’s own responsibilities to you, and nothing here removes any non-excludable right you have under mandatory law.

13. Privacy and personal data

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Dutch implementing law. How we collect, use, store and share your data, the lawful bases we rely on, any transfers outside the EEA and the safeguards for them, and your rights (access, rectification, erasure, objection, portability and to lodge a complaint with the Autoriteit Persoonsgegevens) are described in our Privacy Policy. Because the store runs on Shopify, Shopify also processes certain data as described in that policy.

14. Reviews and feedback

If you submit reviews, ideas or other feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use it in connection with operating and promoting the Services. You confirm you have the right to share it, that it is honest, and that you disclose any incentive you received for a review. We may remove content that is unlawful, defamatory, infringing or otherwise objectionable. We will not present sponsored or incentivised reviews as if they were independent.

15. Acceptable use

You agree to use the Services lawfully, and in particular not to:

• use the Services for any unlawful, fraudulent or harmful purpose, or to infringe anyone’s rights;

• upload malware, or attempt to gain unauthorised access to, disrupt or overload the Services;

• harvest others’ personal data, or send spam or unsolicited commercial messages;

• misrepresent your identity or the origin of any content you submit.

We may suspend or restrict access where reasonably necessary to address a breach of this clause or to protect the Services or other users. Where you are a consumer, we will act proportionately and will not terminate your access in a way that deprives you of goods or refunds you are entitled to.

16. Errors, inaccuracies and omissions

Occasionally information in the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, availability, shipping charges or delivery times. We may correct these and update information at any time. Where an obvious error affects an order you have placed, we will contact you before proceeding and, if you do not wish to continue at the corrected price, you may cancel and receive a full refund of anything already paid.

17. Liability

We are liable to you for foreseeable loss caused by our breach of these Terms or our negligence. To the extent permitted by law, we are not liable for loss that is not foreseeable, or for loss arising from your own breach of these Terms.

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the EU product-liability rules and Dutch law implementing them; breach of the legal guarantee of conformity; or any other liability that cannot be limited or excluded under mandatory law. Because we place defective products on the EU market, product-liability claims are not waived by these Terms.

18. Events beyond our control

We are not responsible for delays or failures in performance caused by events beyond our reasonable control. If such an event occurs, we will contact you and the time for performance is extended for its duration. If the delay is substantial, you may cancel the affected order and receive a refund of anything paid for goods not delivered. This clause does not affect your statutory rights, including under clauses 4, 6 and 7.

19. Complaints and dispute resolution

If you have a complaint, please contact us first at info@vallugi.com. We aim to acknowledge complaints within 14 days and to resolve them promptly.

If we cannot resolve a dispute together, you may, as a consumer, be able to use alternative dispute resolution.

You may also contact the European Consumer Centre (ECC-Net) for cross-border consumer disputes within the EU. (Note: the EU Online Dispute Resolution (ODR) platform was closed in 2025, so do not link to it.) Your right to bring proceedings before a competent court is not affected.

20. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The version that applies to your order is the version in force when you placed that order; later changes do not apply retroactively to orders we have already accepted. The current version is always available on this page, and we will notify you of material changes where the law requires.

21. General

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions continue in effect, and the offending provision is applied to the maximum extent permitted by law. Our failure to enforce a right is not a waiver of it. We may assign or transfer our rights and obligations provided this does not reduce the protections you have under these Terms; you may assign yours with our consent, not to be unreasonably withheld.

These Terms, together with our order confirmation and the policies referred to in them, form the whole agreement between you and us for your purchase. Any ambiguity in a term is interpreted in the way most favourable to you as the consumer.

22. Governing law and jurisdiction

These Terms and any contract of sale are governed by Dutch law. This choice of law does not deprive you, as a consumer, of the protection afforded by mandatory provisions of the law of the country in which you habitually reside.

Disputes may be brought before the competent court in the Netherlands or, where mandatory consumer rules so allow, before the courts of the country in which you reside. As a consumer, you also retain the right to bring proceedings in your own country of residence where the law permits.

23. Contact

Questions about these Terms can be sent to info@vallugi.com. Our details are:

• Vallugi

• Zuiderzeestraatweg 591, 8091 CR Wezep, The Netherlands

• info@vallugi.com  ·  +31 6 83486022

• KvK: 42063665  ·  VAT (BTW): NL005467369B09